What we know, and what we do


Stickiness, as it relates to training, essentially involves two different elements – retention of the information being presented; and synthesizing the skills – putting them into practice in a live environment. They are two quite different concepts, and one does not necessarily follow the other.


Training that actually translates into habitual behaviours in a live environment, therefore, must address both what people know and what people do. They are two separate and distinct outcomes, and need to be treated as such.